Shipping policy
Shipping Policy
Thank you for shopping with Waggivo. We aim to get your order to you as quickly and smoothly as possible.
Order processing
Orders are typically processed within 1–3 business days. You'll receive shipping information when your order has been dispatched, where available.
The estimated delivery timeframe shown below is the expected delivery timeframe provided at checkout.
UK delivery
We offer FREE UK delivery on all orders.
Estimated delivery is typically 6–10 business days. Delivery times are estimates and may occasionally vary due to carrier delays, busy periods or other circumstances outside our control.
Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched. Please allow a short period for tracking information to update after dispatch.
Multiple-item orders
If you order more than one item, products may occasionally arrive separately. You will not be charged additional shipping fees because items arrive in separate parcels.
Incorrect delivery information
Please make sure your delivery address is correct when placing your order. If you notice an error, contact Waggivo as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Delayed or missing orders
If your order has not arrived within the expected delivery timeframe, please contact Waggivo using the contact details provided on our website and we will investigate the delivery for you.
Damaged parcels
If your order arrives damaged, please contact us as soon as possible. We may ask for photographs of the item and packaging so that we can investigate and resolve the issue.
Import charges
For orders delivered within the UK, any applicable taxes or charges collected at checkout will be shown before you complete your purchase. If we later offer international delivery, additional customs duties or import taxes may apply depending on the destination.
Contact us
If you have any questions about your order or delivery, please contact Waggivo using the contact details provided on our website.