Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Waggivo. These Terms of Service explain the terms that apply when you visit our website or purchase products from us.
Throughout these Terms, “Waggivo”, “we”, “us” and “our” refer to Waggivo. “You” and “your” refer to the person using our website or purchasing from us.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products to you.
By using our website or placing an order with us, you agree to these Terms of Service together with the policies made available on our website, including our Privacy Policy, Shipping Policy and Return and Refund Policy.
Nothing in these Terms affects your statutory rights as a consumer.
1. OUR ONLINE STORE
You may use our website only for lawful purposes.
When placing an order, you must provide accurate, current and complete information, including your email address, billing information and delivery address.
You are responsible for checking the information you provide before submitting an order.
2. PRODUCTS
We aim to describe and display our products as accurately as reasonably possible.
However, colours and appearance may vary slightly depending on your device, screen settings and other factors.
Product availability may change without notice. We may modify or discontinue products where reasonably necessary.
Nothing in this section affects your legal rights where goods are faulty, damaged, not as described or otherwise do not conform to your contract.
3. ORDERS
When you submit an order, you are offering to purchase the products in your basket.
Your order is accepted when we confirm that it has been accepted and payment has been successfully processed.
We may refuse or cancel an order where reasonably necessary, for example if a product is unavailable, payment cannot be authorised, we identify an obvious pricing or product information error, or we reasonably suspect fraud.
If we cancel an order after payment has been taken, we will refund the amount due to your original payment method.
Please check your order and delivery information carefully before submitting it.
Your cancellation and return rights are explained in our Return and Refund Policy.
4. PRICES AND PAYMENT
Prices displayed on our website are shown in the currency indicated at checkout.
The total amount payable, including any applicable delivery charges, will be shown before you complete your purchase.
We may change prices from time to time, but this will not affect orders that have already been accepted.
You must provide valid payment information and be authorised to use the payment method selected.
5. SHIPPING AND DELIVERY
Orders are processed and delivered in accordance with our Shipping Policy.
Delivery dates and timeframes shown on our website are estimates unless we expressly agree otherwise.
Delays can occasionally occur because of carriers, unusually busy periods, adverse weather or other circumstances outside our reasonable control.
If there is a significant problem with delivery, please contact us so we can investigate.
Nothing in this section limits any delivery rights you have under UK consumer law.
6. RETURNS, CANCELLATIONS AND REFUNDS
Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and applicable UK consumer law.
If you are a UK consumer purchasing online, you will generally have a legal right to cancel eligible purchases within 14 days after receiving the goods, subject to applicable exceptions.
Waggivo also offers the returns period stated in our Return and Refund Policy.
Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods are not affected.
7. INTELLECTUAL PROPERTY
Unless otherwise stated, the Waggivo name, branding, website design and original content created by Waggivo are owned by or licensed to us.
Third-party names, trademarks, product imagery and other materials remain the property of their respective owners.
You may use our website for personal, non-commercial purposes. You must not reproduce, distribute or commercially exploit our original website content without permission where doing so would infringe our intellectual property rights.
8. THIRD-PARTY SERVICES
Our website may use services, applications or tools supplied by third parties.
Those third parties may have their own terms and privacy practices.
Where our website contains links to third-party websites, we are not responsible for the content of websites that we do not operate.
9. SHOPIFY
Waggivo is powered by Shopify, which provides the ecommerce platform used to operate our online store.
Purchases made from Waggivo are transactions between you and Waggivo. Shopify provides the technology that supports our store but is not the seller of the products you purchase from Waggivo.
10. PRIVACY
We handle personal information in accordance with our Privacy Policy.
Our store is hosted by Shopify and certain information may therefore be processed by Shopify and other service providers involved in operating our website, processing payments and fulfilling orders.
Please review our Privacy Policy for further information.
11. REVIEWS AND USER CONTENT
If you submit a product review, photograph, comment or other content to Waggivo, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, misleading, abusive, defamatory or infringes another person's rights.
Where you give us permission to publish content, we may display it in connection with our website and marketing, subject to applicable law and any rights you have.
12. ERRORS AND AVAILABILITY
We try to ensure information on our website is accurate.
Occasionally, product descriptions, prices, availability, delivery information or other website content may contain an error.
Where an obvious error occurs, we may correct it. If an error affects an order you have already placed, we will contact you where appropriate and explain the available options.
Nothing in this section affects your statutory consumer rights.
13. PROHIBITED USE
You must not use our website:
• for unlawful or fraudulent purposes;
• to infringe another person's intellectual property or other legal rights;
• to transmit malicious software or harmful code;
• to interfere with the security or operation of our website;
• to obtain personal information unlawfully;
• to impersonate another person; or
• to engage in conduct intended to damage Waggivo, our customers or our service providers.
We may restrict access to our website where we reasonably believe these Terms have been seriously breached.
14. LIABILITY AND CONSUMER RIGHTS
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms excludes or restricts your statutory rights as a consumer.
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill where required by law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer using products primarily for personal purposes.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time, for example where our business practices, website or applicable legal requirements change.
The version applying to an order will normally be the version in effect when that order is placed, unless the law requires otherwise.
16. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections provided by the laws applicable where you live.
Nothing in these Terms removes any right you may have to bring proceedings in a court that has jurisdiction under applicable consumer law.
17. CONTACT US
If you have questions about these Terms, an order or our policies, please contact Waggivo using the contact information provided on our website.
Business name: Waggivo
Email: waggivosupport@gmail.com
Business/contact address: 34 Rubens Avenue, NE34 8JU